Operating hours
Our Practice operates from Arcare Lisarow The Orchards, 15 The Ridgeway, Lisarow NSW 2250
Our office hours are as follows:
Mondays – 8am – 5pm – GP appointments available
Tuesdays – 8:30am – 2:30pm – Practice nurse available
Wednesdays – 8:30am – 2:30pm – GP appointments available
Thursdays – 8:30am – 4:30pm – GP appointments available
Fridays – 8am – 5pm – GP appointments available
Saturdays – 11am – 5pm (Hours may vary) – Limited GP appointments available
Sundays – 11am – 5pm (Hours may vary) – Limited GP appointments available
Public Holidays – Variable – Limited GP appointments available
If you cannot reach us on (02) 7227 2033 please leave a message and we will endeavour to return your call within 3 business days. Alternatively email reception@boothysmedical.com
For urgent medical attention please call ‘000’ or attend an Urgent Care Clinic near you.
Feedback/Complaints
You can submit written feedback, complaints or compliments to reception@boothysmedical.com
If you feel we have been unable to resolve a particular issue, please feel free to speak with your doctor or nurse. This practice has a process to ensure that complaints are followed through appropriately.
Should you wish to have some formal support in lodging a complaint, you may contact Health Care Complaints Commission on 1800 043 159 (toll free) or (02) 9219 7444 Email: hccc@hccc.nsw.gov.au
Management of your Personal Health Information & Confidentiality
Your medical records are confidential.
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff, or a nominated next of kin if clinically required.
We abide by the 10 National Privacy Principles available at https://www.oaic.gov.au/privacy/your-privacy-rights/health-information
The clinic does prefer a “clinic to clinic” transfer, however exceptions can be made.
To access a copy of your medical files, we require a written request to your treating doctor to be sent to reception@boothysmedical.com